Riders and caregivers

What to have ready when you book

With these to hand the call takes about two minutes:

• Where you are being picked up, and where you are going
• The appointment time, and roughly when you expect to be finished
• Whether you use a wheelchair, a walker, or want an arm to lean on
• How the ride is being paid for — Medicaid, private pay, or a facility
• Anything that changes the approach: stairs, a steep drive, a gate code, someone travelling with you

How much notice we need

Booking a Qureway ride a day or two ahead is comfortable and gets you the time you actually want. We take same-day calls and do our best with them, and hospital discharges we treat as urgent by default.

Standing appointments — dialysis especially — are set up once and then simply happen. You do not ring every week.

On the day

• Your driver arrives early rather than late, and waits rather than hurrying you.
• They come to the door — not to the curb — and give you an arm if you want one.
• Wheelchairs are secured at four points, with a lap and shoulder belt for you. Walkers, canes and folding chairs travel with you.
• At the other end they walk you in and see you to reception, not to the pavement outside.
• The van is cleaned between riders.

What our drivers can and cannot do

Drivers help when help is asked for: doors, steps, thresholds, bags, the chair, the seat belt. Ask and it is not an imposition — it is the service.

What they cannot do is provide medical care. Qureway is not an ambulance: no oxygen is administered, no medication given, no clinical monitoring on the way. If a rider needs care en route, that is an ambulance trip and we will say so rather than take the booking.

Booking for someone else

Family members, case managers and facility staff book Qureway rides constantly, and you do not need the rider on the phone. Tell us what they need and who to call when the van is outside — many caregivers ask us to ring them rather than the rider.

If the same trip repeats, set it up as a standing order once and it stops being a weekly task.

If something goes wrong

Treatment overran, the discharge slipped, the appointment moved — call (720) 966-0026. We would far rather re-plan the day than have you stranded, and no one is going to be short with you about it.